Dr. Marco Poloni has an impressive educational background, holding a degree in Electronic Engineering from a university in Rome and a Ph.D. in Systems Engineering obtained jointly from Rome and the RWTH in Aachen, Germany. Following his academic pursuits, he delved into the emerging fields of Advanced Analytics and Customer Relationship Management (CRM) during their nascent stages.
With over two decades of experience, Dr. Poloni has become a respected authority in the realm of Advanced Analytics and Customer Relationship Management. He possesses extensive knowledge about both the technical and business intricacies faced by major European corporations in these domains. His expertise covers a wide range of topics related to leveraging data analytics and optimizing customer experiences to drive business growth and enhance customer satisfaction.
Throughout his career, Dr. Poloni has likely worked with various organizations, aiding them in implementing effective CRM strategies, harnessing the power of data analytics to gain valuable insights, and addressing the challenges encountered in these areas. His proficiency and experience make him a valuable asset for companies seeking to improve their customer experience management practices and achieve sustainable business success.